Shipping Policy
Shipping & Delivery Policy
Last Updated: November 4, 2025
At Atrook Limited, we specialize in digital delivery of genuine Microsoft software licenses.
This Shipping & Delivery Policy explains how and when customers receive their purchased products.
By completing a purchase on www.atrook.com, you agree to the terms described below.
1. Delivery Method
All products sold on our website are digital licenses (activation keys) delivered electronically via email.
No physical product, CD, or USB will be shipped.
Your order confirmation, license key, and download instructions will be sent directly to the email address provided at checkout.
2. Delivery Time
Delivery is instant in most cases and typically occurs within a few minutes after successful payment.
In rare cases, it may take up to 2 hours due to system verification or manual order review.
Please make sure to check your Inbox, Spam, or Junk Mail folders for your order email.
3. Incorrect Email Address
If you entered an incorrect email address during checkout, please contact our support team immediately at contact@atrook.com.
We cannot guarantee delivery to an incorrect or invalid email address, and refunds cannot be issued once a license key has been sent.
4. Order Confirmation
After placing an order, you will receive:
An order confirmation email with your purchase details.
A separate delivery email containing your license key and activation instructions.
If you do not receive your product email within 2 hours, please contact us for manual re-delivery.
5. Failed or Delayed Delivery
In the rare event that your digital license is delayed or not received, please contact us with:
Your full name
Order number
Email used for purchase
Our support team will verify and resend your license promptly.
6. Customer Support
If you experience any issues with your order, delivery, or activation, our customer service team is ready to assist you.
We recommend reaching out before opening a dispute to ensure a quick resolution.
Contact Information:
Trade Name: Atrook Limited
Website: www.atrook.com
Phone: +1 181 321 41322
Email: contact@atrook.com
Address: 3 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England